1. Why should I engage your employment and migrant domestic workers  (MDWs) agency? Are you the licensed agency?

Our agency offers comprehensive services to help you hire a Migrant Domestic Worker (MDW) and save you the hassle of applying for a work permit. Our MDWs are carefully selected through intensive interviews by ourselves or our international partners, and strive to match only those who are suitable for employers.

Licensed by: Ministry of Manpower (MOM)

Accredited by: Association of Employment Agencies Singapore (AEAS) 

Accredited by: Philippine Overseas Employment Administration (POEA) 

Certified by: Singapore Workforce Skills Qualifications (WSQ) as Certified Service Professionals (CSP)

Awarded by: ExpertRating (an ISO 9001:2008 company in the USA) as Human Resources Specialists.

2. What are the costs of hiring a MDW?

Our package fees are one of the most affordable. The cost includes: one time agency fee / documentation & application / medical examination (both local and foreign) / medical insurance and security bond / settling-in-programme (SIP) / overseas contract / air ticket / flexible home service  / transportation / lodging & others etc.  

Although the cost of hiring maids has increased, our fees have stayed the same since we started our agency.

Cost of hiring a domestic helper in SG (14 May 2024, DBS website) - http://shorturl.at/sN1hr

Hiring maids becoming more costly with tighter regulations (Jan 19, 2015 The Straits Times) - http://goo.gl/DlZb0h

3. Can you help me with the paperwork to bring in a MDW from my own source and I apply on my own application with MOM, insurance and others etc..?

Absolutely, we can. Please let us know your requirements and we will provide you with the appropriate advice.

If the MDW is from your own contact or source, you can choose the direct hiring scheme. Not all applications are straightforward. That's why we recommend leaving it to professionals like us to make sure the process goes smoothly.

4. What is security bond, personal accident and medical insurance?

Employers must provide a $5,000 bank guarantee and purchase MDW accident and medical insurance. We work with our partner insurance companies to provide our customers with the right coverage with a wide range of choices.

5. Am I responsible for the medical expenses of the MDW?  

Yes, as an employer, you are obligated to pay for all medical expenses, including hospitalization. MDW basic insurance protection should cover Covid-19 protection, accidents and hospital costs. You can choose additional dental and mental health coverage for an additional premium.

6. Must I attend the Employers' Orientation Programme?

Generally, if you (the employer) have never hired a MDW before, you will be required to attend a four-hour Employer Orientation Program (EOP) before we can submit your MDW work permit application. You can conveniently attend the EOP online.

7. How much is the MDW’s levy per month and when do the employer pay them?

8. Settling-In Programme (SIP)

SIP is a mandatory one-day pre-placement program for all first-time MDW's. SIP aims to better guide MDW's and provide basic knowledge about living and working in Singapore.

9. How long is the whole procedure to hire a MDW?

In general, new MDW arrival times differ depending on their nationality as follows: Filipinos - 1 to 2 monthsMyanmar and Indonesians - 2 to 3 weeks.

10. How do I choose the right MDW?

(a) Know what to expect from the MDW. Please let us know your requirements. We will then send you the biodata that matches your criteria. After you have selected, we will arrange interviews with you with shortlisted candidates.

(b) Interview potential MDWs. When interviewing MDWs, list your priorities and see how each candidate's response. Be specific about what's important to you.

For example, if your priority is (a) babysitting (b) cooking (c) housework, etc., you can ask your MDW if she wakes up in the middle of the night to take care of your baby. Some helpers frowned at the thought of waking up in the middle of the night. Some worries about cooking etc. How many days off * are you willing to give your MDW in a month and is she willing to take it and will she be compensated for the days off she doesn't?

https://www.mom.gov.sg/newsroom/press-releases/2022/1007-mandatory-rest-days-for-mdws http://shorturl.at/nSMAS

(c) Make your final choice. If you've interviewed several MDWs, you'll prefer one or two out of all the others. Choose carefully and both parties (MDW and you) should raise any concerns before proceeding. Please let us know your preference. We will prepare the documents that you need to sign or submit.

11. What are the important things to take note on hiring a MDW?

The Employment of Foreign Manpower Act stipulates that foreigners working as as domestic workers "may only perform housework and housework at the place of residence indicated on their work permit." Meanwhile, the Manpower Ministry wants to create flexibility for employers. Read on for more details and advice.

Draw up a list of chores that maids shouldn't have to do (Mar 30, 2017 The Straits Times) - https://bit.ly/2H36QmD

12. If the MDW don't work out well and we encounter problems with them, do you have replacement / transferring for her?

We will respond quickly to any problem by asking the MDW about the situation and providing a free counseling service to  solve the problem. Since all MDW's are human too and make mistakes, we cannot guarantee that everything will goes well. We have always done our best to ensure that our maids meet our standards before being assigned to Singapore.

If the counseling is not effective, we will advise and provide you with a replacement MDW according to the conditions signed in the contract. You must authorize the transfer of your current MDW through us so that we can replace her with a new MDW for you. We will do our best to provide you with a replacement MDW before transferring your current MDW so that you always have a MDW to do housework and manage your children or elderly, etc.

13. What are the documents required for processing of application for the MDW?    

(x) Photocopy of employer and spouse's I/C and members staying in your house.

(x) Children's birth certificates

(x) Current or previous year income tax's notice of assessment from IRAS

(x) Your certificate from Employment Orientation Program (if 1st time taking a MDW)

(x) Fixed deposit bank account statement for retirees hiring a MDW (Subject to MOM approval). 

14. More questions for information not found here? 

Please call or email us for more information. Tel: 6589 8433 Email: gladdenea@gmail.com

Note:

With the introduction of new digital technologies and the reduction in print volumes, all documentation, administration, and payments will be done through digital platforms whenever possible.

All personal information and documents collected from you are provided in confidence, for the sole purpose of the MDW application process and are not disclosed to third parties or used for any other purpose without your written permission, except as required by law.